Refund Policy

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.

Please note that Stylehaven does not cover return shipping costs.

To initiate a return, please contact us at zorrofix2024@gmail.com.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.

For any return questions, you can always contact us at zorrofix2024@gmail.com.

Damage and Problems

Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess and resolve the problem.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom special orders or personalized items, and personal care items (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchange

The fastest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, your money will be automatically refunded to your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at zorrofix2024@gmail.com.